A.G.S. Products (WA) Pty Ltd (ABN: 68 682 175 726) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for us to carry out our business functions, which include providing aluminium, glass, and stainless steel solutions.

The types of personal information we may collect include:

  • Your name, job title, and company name.
  • Contact information (e.g., email address, postal address, telephone number).
  • Details related to your project or enquiry (e.g., project specifications, dimensions, location).
  • Payment or billing information, if you purchase products or services from us.
  • Any other information you choose to provide to us.

2. How We Collect Personal Information

We collect personal information directly from you when you:

  • Contact us via email, phone, or our website inquiry form.
  • Request a quote or information about our products and services.
  • Enter into a business agreement or contract with us.
  • Interact with our website, including through the use of cookies (see Section 6).

We may also collect personal information from third parties, such as from public records or from third-party service providers (e.g., credit reporting agencies), but only where you have consented or where it is otherwise lawful to do so.

3. Purposes of Collection, Use, and Disclosure

We collect and use your personal information for the following purposes:

  • To provide you with the products, services, and information you request.
  • To communicate with you regarding your enquiries, quotes, and orders.
  • To process payments and manage our accounts.
  • For internal administration, marketing (where you have provided consent or would reasonably expect to hear from us), and business development purposes.
  • To comply with our legal obligations.

We will not disclose your personal information to third parties except:

  • Where necessary to deliver our services (e.g., to suppliers, installers, or delivery companies).
  • To professional advisors, such as accountants or lawyers.
  • Where required or authorised by law.
  • With your consent.

Overseas Disclosure
Some of our third-party service providers (for example, website hosting or email servers) may be located overseas. Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with this Privacy Policy and the APPs.

4. Data Quality and Security

We take reasonable steps to ensure that the personal information we collect and store is accurate, complete, and up-to-date.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information is stored securely, in both hard copy and electronic formats, and access is restricted to authorised personnel.

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law (e.g., tax record obligations). When personal information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it.

5. Access and Correction

You have a right to request access to the personal information we hold about you and to request that we correct any inaccurate, incomplete, or out-of-date information.

To request access or correction, please contact us using the details below. We may need to verify your identity before granting access or making corrections. In some circumstances, we may refuse access or correction, in which case we will provide you with a written notice explaining the reasons for the refusal.

6. Cookies and Website Data

The A.G.S. Products (WA) Pty Ltd website, agsproducts.com.au, may use ‘cookies’ to enhance your experience. A cookie is a small text file placed on your computer’s hard drive by a web page server. We use cookies to collect anonymous data about how our site is used (e.g., which pages are visited most often) to help us improve our website and services.

You can choose to decline cookies in your web browser settings, but this may prevent you from taking full advantage of the website.

7. Direct Marketing

We may use your personal information (such as your email address or phone number) to send you direct marketing communications about our products, services, and special offers that we believe may be of interest to you.

You can opt out of receiving these communications at any time by following the ‘unsubscribe’ link in the email or by contacting us using the details below.

8. Making a Complaint

If you believe we have breached the Australian Privacy Principles, or if you have any concerns about our handling of your personal information, please contact us immediately using the details below.

We will acknowledge your complaint in writing and endeavour to resolve your concern promptly. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Business Name: A.G.S. Products (WA) Pty Ltd
Email: info@agsproducts.com.au
Phone: (08) 6400 3700
Postal Address: 16/9 Dellamarta Road, Wangara WA 6065
Website: agsproducts.com.au

Effective Date: 2nd October 2025